Refund policy

Thanks for purchasing our products at denovoblack.com operated by Shopify.
  • We offer a full money back guarantee if item(s) are returned unused in its original packaging within 7 days from delivery.
  • If you are not satisfied with the product that you have purchased from us, you are eligible for a store credit within 14 calendar days of your purchase once items have been received back.
  • Your item(s) needs to have the receipt or proof of purchase.
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • After the 14-day period, you will no longer be eligible and will not be able to receive a refund. We encourage customers to try products prior to the 14 day timeframe to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to
contact us.
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